Milton MA • SPACE PROGRAM FOR STUDENT SERVICES AND LEARNING COMMONS
Rickes Associates developed the space program for a new Learning Commons to provide fully integrated service delivery in a new, student-friendly academic support center.
Rickes Associates (RA) was engaged to work with the multiple providers of student academic support services on campus to define whom these groups serve, and how often and where services are provided. RA then developed a space program for a new Learning Commons to de-fragment these services, provide more integrated service delivery, and improve efficiency, visibility, and usability of these critical services by Curry students.
RA held meetings with the eight key academic service provider offices to better understand their offerings, and to quantify and qualify their individual space needs. In addition, a focus group was held with students to gain a clear understanding of the student perspective on the delivery of academic support services on campus and to solicit suggestions for improvements. A space program for each individual service provider was quantified, based upon the data provided by Curry, the interviews, and direct observations.
A Service Delivery Matrix for Academic Support Services was created, identifying the eight units, their functions and locations, and the volume of students they serve. This comprehensive matrix was a valuable tool in understanding the services provided, as well as current synergies, gaps and overlaps, co-locations, and opportunities for improved efficiencies.
Finally, a space program was developed for a new Learning Commons that consolidated the eight previously separate service providers into an efficient, student-focused, highly visible operation.